3bdjl Privacy Policy

3bdjl ("we", "us", or "our") is committed to protecting the privacy and personal data of all users who access or use the 3bdjl platform, including our website and any associated mobile or web-based services (collectively, the "Platform"). This Privacy Policy describes the types of information we collect from you, the purposes for which we use that information, how we store and protect it, the circumstances under which we may share it with third parties, and the rights available to you as a data subject.

By creating a 3bdjl account or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you should not use the Platform. This policy applies to all players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

3bdjl collects personal data in the following categories. We collect only what is necessary to provide, maintain, and secure the Platform and to meet our obligations under applicable law.

3bdjl uses the personal data we collect for the following specific purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent:

• To verify your identity and age (21+) and to conduct KYC and AML checks as required by our policies.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• To operate, maintain, and improve the Platform and its games, betting markets, and technical infrastructure.
• To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited conduct as described in our Terms & Conditions.
• To send you important account notifications, security alerts, deposit confirmations, and withdrawal receipts. These operational communications are not marketing messages and cannot be opted out of while your account is active.
• To personalise your Platform experience, including surfacing relevant game recommendations and promotions based on your activity history, where you have not opted out of personalisation.

3bdjl does not sell or transfer your personal data for commercial gain. We may share your information with the following categories of third party only where it is strictly necessary:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and licensed Bangladeshi banks) — solely to process your deposit and withdrawal transactions.
• Identity verification and KYC service providers — where we are required to verify your identity documents as part of our anti-fraud and AML compliance programme.
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) — who may receive anonymised session data necessary to deliver their game content on the Platform. No personally identifiable information is shared with game providers.
• Regulatory and law enforcement authorities — where we are legally compelled to disclose data, such as in response to a valid court order, regulatory investigation, or AML reporting obligation.

All third-party service providers with whom 3bdjl shares personal data are contractually bound to use that data only for the specified purpose and to apply security standards no less robust than those applied by 3bdjl itself. We do not permit third parties to use your data for their own marketing purposes.

3bdjl takes the security of payment and financial data with the utmost seriousness. All transactions on the Platform are conducted in Bangladeshi Taka (BDT) and are processed through encrypted connections to licensed payment gateways. We retain transaction records as required by applicable financial regulations, but we do not retain sensitive authentication credentials such as mobile banking PINs, OTP codes, or card security codes.

3bdjl uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain your login session, and to collect aggregated analytics data that helps us understand how users navigate the Platform. We do not use third-party advertising cookies or cross-site tracking technologies.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging into your 3bdjl account and using the Platform's core features. For full instructions on managing cookies in your specific browser, refer to your browser's help documentation.

3bdjl retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: account registration and identity data is retained for the duration of your account plus 5 years following account closure, in accordance with standard financial record-keeping requirements. Transaction records are retained for a minimum of 5 years. Communications data (support interactions) is retained for 2 years from the date of the interaction.

Where data is retained beyond the active account period for legal compliance purposes, it is stored in a restricted-access archive and is not used for any operational or marketing purpose. When the retention period expires, personal data is securely deleted or permanently anonymised so that it can no longer be linked to any individual.

As a 3bdjl account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days:

• Right of access — you may request a copy of all personal data 3bdjl holds about you, in a structured, machine-readable format.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected.
• Right to erasure — you may request deletion of your personal data, subject to our legal obligations to retain certain records as described in Section 7.
• Right to restrict processing — in certain circumstances, you may ask us to restrict the way we process your data (for example, while a complaint is being investigated).
• Right to object — you may object to our processing of your data where we rely on legitimate interests as the legal basis, and where your particular circumstances make this appropriate.

To exercise any of the above rights, please email [email protected] with the subject line "Privacy Request" and include your registered mobile number for verification. We may need to verify your identity before processing your request. We will not charge a fee for legitimate privacy requests.

The 3bdjl Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by a person under 21, that account will be suspended immediately, the data will be deleted, and any associated funds will be handled in accordance with our Terms & Conditions. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].

3bdjl reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, a change in the categories of data we collect or the third parties we share data with — we will provide advance notice via the Platform or to your registered mobile number before the changes take effect. The date of the most recent revision is shown at the top of this page. Your continued use of the Platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, please close your account and cease using the Platform.