Responsible Gaming at 3bdjl
Gambling should always be fun. 3bdjl provides the tools, information, and support every player in Bangladesh needs to stay in control.
Play Responsibly. Play Smart.
3bdjl is strictly for adults aged 21 and above. We believe every player in Bangladesh deserves a safe, fair, and enjoyable gaming environment. Responsible gaming is not just a policy — it is a core part of how 3bdjl operates.
Gambling is a form of entertainment. Like any leisure activity, it carries risk — and that risk increases significantly when a player loses control of how much time or money they spend. 3bdjl is committed to helping every player on our platform maintain a healthy relationship with gambling, and to providing practical, accessible tools that make it easy to set limits and seek help when needed.
Whether you are a casual cricket bettor following BPL and T20 matches, a slots enthusiast, or a regular live casino player, the same principles apply: set a budget before you play, stick to it, and treat every session as entertainment — never as a way to recover losses or solve financial problems. If gambling ever stops feeling like fun, 3bdjl's responsible gaming tools are here to help you take a step back.
Your Responsible Gaming Toolkit
3bdjl provides the following responsible gaming tools free of charge to all account holders. To activate any tool, contact our support team at [email protected] — requests are processed within 24 hours.
All responsible gaming tools are free to use and can be requested at any time. 3bdjl will never pressure you to remove a limit early, and will never offer promotional incentives to cancel a self-exclusion or cooling-off period. Increases to deposit limits are subject to a 7-day cooling-off period before they take effect, giving you time to reconsider.
Setting and Managing Deposit Limits
Deposit limits are one of the most effective tools for keeping your gambling within a budget you are comfortable with. 3bdjl supports three types of deposit limits, all of which can be set at any amount you choose:
- Daily deposit limit — the maximum total amount (in BDT) you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly deposit limit — the maximum total you can deposit across any rolling 7-day period, calculated from the day you set the limit.
- Monthly deposit limit — the maximum total you can deposit in any rolling 30-day period. Recommended for players who prefer to set a clear monthly gambling budget.
- Reducing a deposit limit takes effect immediately. Increasing a deposit limit requires a mandatory 7-day waiting period — this cooling-off window is designed to protect players who may be acting impulsively.
To set a deposit limit, send a request to [email protected] with your registered mobile number and the limit type and amount you want. Our support team will confirm the limit within 24 hours. Deposit limits apply across all payment methods including bKash, Nagad, and Rocket.
Self-Exclusion: Taking a Full Break
Self-exclusion is the strongest responsible gaming tool available on 3bdjl. When you self-exclude, your account is fully locked for the duration you request — you will not be able to log in, deposit, bet, or access any gambling features. Any pending withdrawal at the time of self-exclusion will be processed normally to your registered payment account.
Self-exclusion periods available are: 1 month, 3 months, 6 months, 1 year, and permanent exclusion. To request self-exclusion, email [email protected] from your registered email with the subject line "Self-Exclusion Request" and include your registered mobile number and the exclusion period you are requesting. The exclusion will be applied within 24 hours of your request being verified.
Recognising Problem Gambling
Problem gambling does not always look the same. It can develop gradually, and many players do not realise there is a problem until it has significantly affected their daily life, finances, or relationships. The following warning signs may indicate that gambling has stopped being a leisure activity and become a problem:
- Spending more money on gambling than you originally planned or can afford, and struggling to stop even when you want to.
- Chasing losses — placing more bets in an attempt to win back money you have already lost.
- Gambling with money needed for essential expenses such as rent, food, bills, or family needs.
- Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut down.
- Hiding gambling activity from family, friends, or others who might be concerned about you.
- Borrowing money or selling belongings to fund gambling sessions.
- Gambling is affecting your work, studies, or important relationships, but you feel unable to stop.
If any of the above signs apply to you, please do not wait. Reach out to 3bdjl support at [email protected] to request a self-exclusion, cooling-off period, or deposit limit immediately. You can also request your full gambling activity report to get a clear picture of your behaviour on the platform.
Tips for Healthy Play
Protecting Young People
If you share a phone, tablet, or computer with people under the age of 21, we strongly recommend using your device's built-in parental controls or screen time management tools to prevent access to gambling websites and apps. Many mobile devices available in Bangladesh — including Android phones and iPhones — provide free parental control features in their settings.
If you suspect that a minor has accessed or registered on the 3bdjl platform, please report it immediately to [email protected]. All reports are treated with the highest priority and investigated within 24 hours. Protecting young people from gambling harm is a responsibility shared between 3bdjl and the adults in their lives.
- We will never send promotional bonuses or free spins to a player who is in an active cooling-off or self-exclusion period.
- We will process all self-exclusion and cooling-off requests within 24 hours of verification, without delay or persuasion attempts.
- We will apply a mandatory 7-day delay to all deposit limit increase requests to protect players from impulsive decisions.
- We will conduct age verification checks on all accounts and will act immediately when a player is found to be under 21.
- We will provide free, accurate, and accessible information about responsible gaming to all players at all times.
- We will respond to all responsible gaming support requests within 24 hours, 7 days a week, including during Eid, Pohela Boishakh, and national holidays.
Need Help? Contact Us Now
If gambling is causing you distress, financial difficulty, or affecting your relationships or daily life, please reach out to the 3bdjl support team right away. You do not need to wait until things feel serious — early contact is always better. Our team will listen without judgement and will help you activate whichever responsible gaming tool best fits your situation.
[email protected]
3bdjl's responsible gaming support is confidential. Any information you share when requesting help will be used only to assist you and will not affect your account standing in any negative way. Requesting responsible gaming tools is a sign of strength — we encourage every player to use them proactively, before a small concern becomes a larger problem.